Privacy Policy
Effective Date 01-04-2026
1. Who We Are Raw Power Exterior Cleaning is a professional exterior cleaning company serving homeowners, landlords, and commercial properties across Kent, Sussex, Surrey, and the wider South East of England.
When we refer to "we", "us", or "our" in this policy, we mean Raw Power Exterior Cleaning. When we refer to "you", we mean any person who uses our website or contacts us to enquire about or book our services.
For any privacy-related questions, contact us at: james@rawpowerexteriorcleaning.co.uk or call 07511 635 545.
2. What Information We Collect When you use our website or get in touch with us, we may collect the following:
Contact details - your name, phone number, email address, and property address, provided when you request a quote or make a booking.
Payment details - payment is processed securely via third-party providers. We do not store your card or bank details directly.
Job details - information about your property and the services you require, used to provide an accurate quote and carry out the work.
Website usage data — when you visit our website, we may automatically collect data such as your IP address, browser type, and pages visited. This is used to improve the website and is not linked to your personal identity.
3. How We Use Your Information We use your information to:
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Respond to enquiries and provide quotes
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Book and carry out cleaning services at your property
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Process payments and issue invoices
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Communicate with you about your booking or any follow-up
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Improve our website and the way we operate
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Comply with any legal obligations
We do not use your information for unsolicited marketing without your consent.
4. How We Share Your Information We do not sell your personal data. We only share it in the following limited circumstances:
Service providers - we may share necessary details with trusted third parties who help us deliver our services, such as payment processors. These parties are bound by confidentiality and only use your data for the specific purpose required.
Legal requirements — we may disclose information if required to do so by law or in response to a valid legal request.
We will never share your information with third parties for their own marketing purposes.
5. How Long We Keep Your Information We retain your personal information only for as long as necessary to fulfil the purposes set out in this policy, meet our legal obligations, and maintain records for accounting and tax purposes. If you would like us to delete your information sooner, please contact us and we will action your request promptly.
6. Your Rights Under UK data protection law, you have the right to:
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Access the personal information we hold about you
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Request that we correct any inaccurate information
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Request that we delete your information, subject to any legal obligations
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Object to or restrict how we process your data
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Withdraw any consent you have previously given
To exercise any of these rights, contact us at james@rawpowerexteriorcleaning.co.uk. We will respond within 30 days.
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies Our website may use cookies to improve your experience and help us understand how visitors use the site. You can manage or disable cookies through your browser settings at any time. Disabling cookies may affect some functionality of the website.
8. Third-Party Links Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies independently before providing any personal information.
9. Security We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.
10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with the effective date updated. We encourage you to check back periodically.
11. Contact Us If you have any questions about this Privacy Policy or how we handle your data, please get in touch: